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2003 Health Matters – Satisfaction Survey Printer friendly version
How can I measure quality in my health plan?

To make the best choice of a health plan:
FIRST look at the list of topics and think about which topics are important to you and your family.
THEN select each health plan that did well on the topics important to you.
 

  1.Overall
rating
of
the
health
plan		 2.Overall
rating
of
health
care		 3.Finding or
understanding information
from written materials
or internet		 4.Getting
help when
you called
health plan customer
service		 5.Ease of
choosing
a personal
nurse or physician		 6.Delays in
health care
while you
waited
for approval from health plan		 7.Getting
to
see a
specialist		  

Aetna

CIGNA HealthCare
Denver Health Medical Plan
HMO Colorado
Kaiser Permanente
One Health Plan * * * * * * *

PacifiCare
Rocky Mountain
UnitedHealthcare
View info
as bar charts		  

Significantly higher than most Colorado health plans
Similar to most Colorado health plans
Significantly lower than most Colorado health plans		 * Plan declined to participate
 
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Can I trust this information?
• The survey is conducted by INDEPENDENT certified research firms. The research firms select the sample and compile the results.
• Over 5,000 Coloradans who were enrolled in their plan for at least one year were surveyed. Where can I find information like this for my PPO or other type of insurance?
• No other kinds of insurance plans will give consumers information like this.

About the satisfaction survey:
This standard survey changed slightly this year. Answers to questions 3, 6, and 7 cannot be trended from last year. The test of statistically significant differences in the satisfaction survey summary is based on comparison of selected categories to the average of the eight HMO plans. For questions 1 and 2, the responses in the “8, 9 and 10” category is used as the basis for comparison of significant difference. For questions 3 through 7 the comparison is to the Òno problemÓ category.
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