Reports list

Why look at quality? Purchasing the right plan is more than a matter of price. Use this report to help choose the best health plan for you. Download a printer friendly PDF of 2008 Health Matters Health Plan and Hospital Qualtiy Report OR To receive a printed copy send a request to Contact CBGH. OR view the data online right here.
• 2008 Satisfaction Survey	• 2008 Living With Illness & Getting Better	• 2008 Staying Healthy
How can I measure quality in my health plan? One way to measure quality is to see if people are satisfied with the care and service they receive. Consumers like you rate satisfaction with their health plan. See what they said. • Overall rating of the health plan • Overall rating of health care • Findinginformation from written materials or internet • Getting help when you called healthplan customer service •Ease of getting needed care. tests, or treatment • Getting to see a specialistHandling medical claims timely •Handling medical claims correctly 2007, 2006, 2005, 2004, 2003, 2002, 2001, 2000	How good is the health plan at keeping members healthy? Plans that provide recommended preventive care services get better quality marks because they are working to keep members healthy.	How good is the health plan at treating illness? What is important is that people get the right care when they need it. These charts show rates.
	HEART HEALTH • Advice to stop smoking • Beta blocker treatment after heart attack • Cholesterol screening after heart attack LIVING WITH DIABETES • Eye exams • Urine tests • Blood tests: cholesterol and other fats (lipids) • Lipid control • Blood tests: HbA1c (blood sugar control)	WOMEN & CHILDREN'S HEALTH • Infant immunization rate • Timeliness of prenatal care CANCER SCREENING • Breast cancer screening • Cervical cancer screening • Colorectal cancer screening MENTAL HEALTH • Follow-up after hospitalization for mental illness • Managing medication for depression—the first 12 weeks • Managing medication for depression—over 6 months • Patients with depression: seeing health care providers often
About this Satisfaction Report: What plans are included in this report? Most Colorado plans are reported here. The plans reporting results here provide leadership in bringing quality information to consumers. Can I trust this information about health plans? Physicians and scientists develop the standards. All health plans must use the same standards. Only AUDITED information is reported here. Independent auditors verify the way that health plans collect and measure information. Results are NOT reported if they are not statistically significant due to insufficient sample size, unaudited data, or the data collection processes do not conform to published standards. The Satisfaction Survey is conducted by INDEPENDENT certified research firms. The research firms select the sample and compile the results. Over 3,000 Coloradans who were enrolled in their plan for at least one year were surveyed. Where can I find information like this for my PPO or other type of insurance? No other kinds of insurance plans will give consumers information like this. Since 1995, the Colorado Business Group on Health and its members, along with area managed care plans, have been working on the "big picture" of health care quality for multiple health plans. The project builds on previous efforts in 1994 and 1995 reported in Health Pages© magazine. The survey of 1996 health care experience was begun in March, 1997, when area health plans were asked to participate in the third annual report. Independent verification of HEDIS indicators, that year by Catalyst Technologies, helps assure that plans can be compared. The project also presents a standardized consumer satisfaction survey, conducted by the Center for the Study of Services. Information from the State Division of Insurance also appears in this project.	About these reports: Important aspects of healthcare quality are measured in different ways. HEDIS (Healthcare Effectiveness Data and Information Set) is a tool used by more than 90 percent of America's health plans to measure performance on important dimensions of care and service. There are 71 HEDIS measures. Health plans use HEDIS results themselves to see where they need to focus their improvement efforts. HEDIS is designed to provide YOU with the information needed to reliably compare the performance of Colorado’s health plans.
© Colorado Business Group on Health 1998 to 2008. All rights reserved. http://www.coloradohealthonline.com Noncommercial usersmay download and print this material for personal reference. CBGH cannot warrant or control the quality, accuracy, or validity of the information posted here. Use of such information is at the risk of the accessing user and the accessing user assumes all liabilities that may result from such use.