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2006 Health Matters – Satisfaction Survey Printer friendly version
How can I measure quality in my health plan?
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To make the best choice of a health plan:
FIRST look at the list of topics and think about which topics are important to you and your family.
THEN compare each health plan that did well on the topics important to you.
 
1
  
2
  
3
  
4
  
5
  
6
  
7
  
  Overall
rating
of
the
health
plan.		 Overall
rating
of
health
care.		 Finding or
understanding
information from written materials
or internet.		 Getting help
when you
called health plan customer service.		 Ease of choosing
a personal
nurse or
physician.		 Fewer
delays
in health care
while you
waited for
approval from health plan.		 Getting
to
see
a
specialist.

Aetna Health Inc.
 
 
 
 
 
 
 
CIGNA HealthCare
 
 
 
 
 
 
 
Denver Health Medical Plan
 
 
 
 
 
 
 
HMO Colorado
 
 
 
 
 
 
 
Kaiser Permanente
 
 
 
 
 
 
 

PacifiCare
 
 
 
 
 
 
 
Rocky Mountain
 
 
 
 
 
 
 
UnitedHealthcare
 
 
 
 
 
 
 
View this info
as bar charts
 
 
 
 
 
 
 

Significantly higher than the average of participating Colorado health plans.
Similar to the average of participating Colorado health plans.
Significantly lower than the average of participating Colorado health plans.

*
Plan declined to report.
This chart compares plan scores to the average of all plans.

Can I trust this information?
• The survey is conducted by INDEPENDENT certified research firms. The research firms select the sample and compile the results.
• Over 3,000 Coloradans who were enrolled in their plan for at least one year were surveyed.

Where can I find information like this for my Preferred Provider Organization (PPO) or other type of insurance?
 • No other kinds of insurance plans will give consumers information like this.

About the satisfaction survey:
The test of statistically significant differences in the satisfaction survey summary is based on comparison of selected categories to the average of the seven HMO plans. For questions 1 and 2, the responses in the “8, 9 and 10” category are used as the basis for comparison of significant difference. For questions 3 through 7 the comparison is to the “no problem” category. Row totals may not equal 100 due to rounding.

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